17.3 Claims handling expenses

Claims handling expenses, by type 1 January - 31 December 2015 1 January - 31 December 2014
Consumption of materials and energy 13,870 16,722
External services 233,023 189,921
Taxes and charges 26,715 20,037
Employee expenses 319,450 295,472
Depreciation of property, plant and equipment 12,630 11,820
Amortization of intangible assets 18,527 18,650
Other (by type), including: 159,560 119,981
- awarded costs, penal interest and penalties awarded in cases over claims 147,038 110,184
- other 12,522 9,797
Total claims handling expenses 783,775 672,603